Patient Billing & Accounts | Humboldt County Memorial Hospital

  1. Billing Address (Guarantor): The person designated to receive the monthly billing statements. This person is responsible for coordinating the billing, payment and insurance coverage for the account.
  2. Patient Account Number: The account number of the person who received services. Refer to this number when calling with questions.
  3. Current Amount Due: This is your total balance for services performed at UnityPoint Health.
  4. Facility Name: The location where service was provided.
  5. Services Provided: Description of services provided.
  6. Adjustments/Payments: Payments and adjustments applied to the account.
  7. New Charges: Charges incurred for new services during the past month.
  8. Visit Balance: The current balance of each account.
  9. Payment Plan: The agreed upon payment plan amount.

Patient Charges and Costs

You're more than just a label on a bill. Humboldt County Memorial Hospital is dedicated to providing you with the information you need to keep you healthy, including details regarding our charges, your costs and information about financial assistance that may be available to you. We want to deliver easier, more personal care to you and your family. 

How Humboldt County Memorial Hospital Can Help You Understand Your Cost of Care

When you need our services, you may wonder how much your care will cost. To estimate the cost of a hospital service at Humboldt County Memorial Hospital, click here. Our financial coordinators are available to provide individualized cost estimates based on the type of care you plan to receive and your insurance information. 

  • If you have health insurance, it is best to first contact your insurance provider.
  • Why? Many insurance providers offer estimates for your out-of-pocket costs based on your plan's specific benefits. Your insurance provider may also have information to help you compare price and quality measures for the healthcare providers available to you.
  • Humboldt County Memorial Hospital also provides patients with out-of-pocket cost estimates based on your planned services and your insurance carrier/plan. To request a cost estimate, call our billing department at 515-332-4200.
  • Why? We are committed to providing you with information about your estimated out-of-pocket cost as you make health care decisions. Humboldt County Memorial Hospital has agreements with many insurance companies that determine the amount we will be paid. Our team will verify your insurance coverage and benefits, including your plan's required co-payments, deductible cost, co-insurance and maximum out-of-pocket cost specified in your plan. We can also discuss your payment options.
  • If you are not insured or think you will need help paying your bill, please call (515) 332-4200 to inquire about financial assistance.
  • Why? Humboldt County Memorial Hospital has a financial assistance application to assist patients who cannot reasonably pay for some or all the care they receive. Our billing office staff can also help determine if you are eligible for discounts on hospital services.
  • Please understand that hospital charge levels are typically not a good indicator of what your final hospital financial obligation will be. The payment practices of your insurance company and your choice of insurance coverage is a much better indicator of what you will pay. Because so many variables impact what the final cost of your services are as compared to initial charges, it’s important to understand that a listing of charges is likely not what you or your insurance plan actually pays for your healthcare. For a machine readable file click here.

If you would like more information regarding Hospital Charges, click here to visit an information website. 

Humboldt County Memorial Hospital will continue to improve how we share information regarding our charges and the cost of your care. As you plan for your current or near-future health care needs, be sure to use all the resources on this page and reach out to your insurance provider.

Insurance and Payment Planning

At Humboldt County Memorial Hospital, we treat our patients with dignity and respect regardless of their ability to pay for care.

When receiving services at the hospital, it is important to register at the Patient Registration Desks in the lobby area. Gathering personal and demographic information is the first step in documenting your services for your medical records. A record is maintained for every inpatient and outpatient service provided at the hospital. Medical records are kept in strict confidence and information is released only within the HIPAA Privacy guidelines.

We want to be sure you understand the charges related to your services. In addition to hospital charges, you may also receive a separate bill for physicians, radiology or pathology services. The Business Office will be glad to assist you with your billing questions.

If you have insurance or Medicare, the information on your card is vitally important. To assist us in filing your claims and making the most of your benefits:

  • Does the service you will receive require pre-authorization?
  • Understand the provisions of your insurance – coverage limitations, deductibles, co-pays, etc.
  • If you receive any questionnaires from your insurance, complete and return them promptly
  • Please advise the office if you have made any changes in your insurance

If payment arrangements need to be made, we request that you speak with one of our patient accounts representatives. Call (515) 332-4200.

We also offer a 10% prompt pay discount for patients on balances paid in full within 30 days of their first statement. We recognize the serious cost of healthcare and will make every effort to work with you on your bills.

HCMH Payment Options

Past Due Accounts

Federal and State laws require all hospitals to seek full payment. If your account becomes past due, HCMH will take appropriate action to recover the amount due. If there is a problem with your account, contact the Billing Office at (515) 332-4200. If you fail to follow through with your financial responsibilities, we will refer your account to a collection agency.

Financial Assistance

Financial assistance may be available. For more information, please call (515) 332-4200.

Charity Care Application

Billing Office Hours:
7:30 a.m. - 4 p.m.

Jill Schiltz, Revenue Cycle Manager
1000 North 15th Street, Humboldt, IA 50548
Phone (515) 332-7636 | Fax (515) 332-7689